Jobs
Life is play at Rideau Sports Centre. If you believe in the power of play and thrive in a positive environment, we want you to join our team!
Current Positions at RSC
Position: Camp Counsellor
Start Date: June 1, 2023
How to apply: Send your resume to tim@rideausportscentre.com
Location: Rideau Sports Centre, 1 Donald St, Ottawa, ON K1K 4E6
Category: Part-Time Seasonal Employment
Job Summary
RSC’s camp counselors will implement a safe and dynamic summer camp program for children by providing a variety of programming that meets the emphasis of the specific camp. The Camp Counselor will perform a variety of tasks in a summer camp setting including recreational activities, arts and crafts, sports, and games.
Duties and Responsibilities:
- Plans, leads and implements camp programs for children.
- Provides high-quality educational and recreational opportunities and enjoyable experiences for camp participants.
- Supervises campers and ensures their safety, development, growth, skill achievement, and general well-being.
- Maintains a schedule for camp participants.
- Facilitates and creates lesson plans for daily activities.
- Organizes and leads various small and large group activities.
- Ensures the cleanliness of the site, housekeeping (cleaning up area after each day).
- Assists in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance.
- Knows and understands all emergency procedures associated with the camp program.
- Records and tracks camper’s dietary restrictions/allergies and ensures that the meals/snacks are distributed to them.
- Mediates any campers’ disputes.
- Knows, enforces, and follows all safety guidelines associated with the camp program, including knowing the whereabouts of your charges at all times.
- Maintains constant surveillance of the pool/body of water areas.
Experience and Skills:
- Education and experience in camp, youth programs, recreation, working with children, or in a related field.
- Energetic and enthusiastic about working with children.
- Demonstrates maturity and professionalism.
- First Aid & CPR certificate.
- Vulnerable sector certification
- Comfortable to be working indoors and outdoors in various weather conditions.
- Confidence in presenting and leading children, youth, and junior staff.
- Passion for learning
- Caring and nurturing
Rideau Sports Centre and The Bridge Public House are inclusive employers in every way and are committed to providing accommodation for people with disabilities. If you require accommodation, please notify the hiring manager and we will work with you to mutually address your needs.
Please email us your resume and cover letter to tim@rideausportscentre.com. We thank everyone who applies and will be reaching out to only those successfully selected for an interview.
Position: Customer Service Representative
Location: 1 Donald Street, Ottawa
Category: Full-Time / Part-time
We’re looking for Full-time and Part-Time Customer Service Representatives who will be responsible for providing customer services in a recreation and wellness facility, acting as the first point of contact, including processing registrations, bookings, and point of sales operations; liaising with customers and clients of other departments to ensure quality customer service and quality customer experience; providing related administrative support to facility programs, as assigned.
Duties and Responsibilities:
- Engage directly with clients and staff, in person, by telephone, and by email in a pleasant, positive, informative, and professional manner.
- Respond promptly to customer inquiries.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
- Complete program registrations, facility bookings, and point-of-sales operations.
- Maintain client information, sports program, and facility databases.
- Maintain a high level of confidentiality concerning client information.
- Resolve any client issues, and/or escalate to management where appropriate.
- Perform customer verifications.
- Set up new customer accounts.
- Direct requests and unresolved issues to the Customer Service Manager
- Manage customers’ accounts.
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Maintain customer databases.
- Manage administration tasks.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Remain up to date with programs and services offered at the sports centre in order to relay that information to clients.
- Other duties as required.
Education and Experience
- High school diploma or equivalent.
- Knowledge of great customer service principles and practices.
- Knowledge of computer applications and systems.
- Knowledge of administrative procedures
Key Skills and Abilities
- Great interpersonal skills
- Excellent communication skills- verbal and written.
- Excellent listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy.
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
- Must be able to stand or sit for extended periods.
- Must be able to climb stairs.
- Must be able to lift a minimum of 50lbs
Rideau Sports Centre is an inclusive employer in every way, and we are committed to providing accommodations for people with disabilities. If you require an accommodation, please notify the hiring manager and we will work with you to mutually address your needs.
We thank everyone who applies, however only those candidates selected for interviews will be contacted.
Start date: June 1, 2024
How to apply: Send your resume to tim@rideausportscentre.com
Location: Rideau Sports Centre, 1 Donald St, Ottawa, ON K1K 4E6Category: Part-Time Seasonal Employment
Summary:
Rideau Sports Centre is hiring Lifeguards & Swim Instructors.
RSC has a large group swimming program in the Ottawa region and moving into the summer we will need more enthusiastic, hard-working, and certified Lifeguards and Swim instructors to help deliver the junior and adult programs.
We are looking for individuals who are passionate about swimming and safety, have experience coaching, and are good team players. They will have the opportunity to grow and continue developing their skills in a dynamic team.
Duties and Responsibilities:
- Supervises swimming activities at the aquatics facility and ensures that policies, guidelines, and safety procedures are followed.
- Warns swimmers of improper activities or danger and enforces pool regulations and water safety policies.
- Administers first aid in the event of injury, rescues swimmers in distress or danger of drowning, and administers CPR and/or artificial respiration, if necessary.
- Evaluates conditions for safety and initiates aquatics emergency action plan as required.
- Inspects pool facilities, equipment, and water to ensure that they are safe and usable.
- Supervises and assists in cleaning the pool and related facilities and equipment, assists with chlorine residual water tests and with records and charts of water tests and records of accidents, and adds chemicals to pool water as directed.
- Instructs or assists classes in fundamentals of swimming, as needed.
- Resolves scheduling conflicts to ensure safe pool environment when competing programs/priorities require use of aquatic facilities.
Lifeguarding Required
- Providing excellent supervisory skills as per NLS standards
- Being rescue ready at all times.
- Responsible for following all NLS procedures regarding minor and major incidents.
- Responsible for properly scanning the pool at regular intervals as per NLS standard.
Swim Instructing – Asset (not all Lifeguards are required to be a Swim Instructor)
- Providing quality lessons in accordance with RSC values and training.
- Starting all lessons on time.
- Evaluate students swimming ability to determine the correct swim level OR Be proactive and make recommendations on skill level to Aquatic supervisor.
Experience/Skills Required
- Minimum of 6 months of related work experience
- Lifeguard must maintain all required certifications: National Lifeguard, Standard First Aid CPR-C AED.
- Any approved swim instructor certification – LSS or Red Cross. Asset – (Not all Lifeguards are required to be a Swim Instructor)
- Communication skills: the instructors and lifeguards need to interact and provide direction to clients, as well as communicate with other staff and parents.
- Decision-making skills: there are many instances where the instructor/lifeguard has to make decisions, the ultimate decision could be a life-death situation.
- Ability to judge and evaluate evolving dynamics of individuals participating in aquatic activities to immediately assess their capabilities and threats to their safety.
- Knowledge of on-site protocols, operational procedures, and safety policies
- Knowledge of methods and techniques for providing on-site emergency medical services
- Ability to adjust programs as necessary to ensure the safety of the visitors and other staff.
- Swimming proficiency and comfort in all types of water conditions
Rideau Sports Centre is an inclusive employer in every way and is committed to providing accommodations for people with disabilities. If you require accommodation, please notify the hiring manager and we will work with you to mutually address your needs.
Please email us your resume and cover letter to tim@rideausportscentre.com. We thank everyone who applies and will be reaching out to only those successfully selected for an interview.
Position: Tennis Coach
Start Date: As soon as possible
Location: Rideau Sports Centre & The Bridge Public House, 1 Donald St, Ottawa, ON K1K 4E6
Salary: Based on experience and education
Weekly hours: 15-25 hours per week
Summary:
Rideau Sports Centre is hiring a Tennis Coach to teach group tennis lessons to juniors and adults. RSC has the largest junior tennis program in the Ottawa region and moving into the spring and summer we will need more enthusiastic, hard-working, and certified coach to help deliver the junior and adult programs.
We are looking for individuals who are passionate about tennis, have experience coaching, and are good team players. They will have the opportunity to grow and continue developing their skills among a dynamic team. There will be plenty of room for growth within the facility in the coming months and years.
Responsibilities:
- Assisting students in developing and improving various tennis skills.
- Assessing students’ tennis skills to determine areas in need of improvement.
- Coordinating and conducting individual and group tennis lessons.
- Developing suitable training programs for students based on their age, objectives, and individual skillsets.
- Developing innovative ways to assist beginner or younger students in learning and remembering the rules of the game.
- Identifying the learning styles that work best for each student and adapting all coaching methods accordingly.
- Providing a secure and productive learning environment for students.
Qualifications:
- Minimum two years or seasons teaching tennis lessons or tennis camps .
- Certifications: Tennis Canada Club Professional 1 minimum but Coach 2 or higher preferred.
- Sound knowledge of various coaching techniques.
- CPR and first aid certifications.
- The ability to motivate students.
- Excellent organizational, analytical, and problem-solving skills.
- Exceptional communication and customer service skills.
- Good tennis level (a plus)
- A passion for tennis.
Rideau Sports Centre & The Bridge Public House are inclusive employers in every way and are committed to providing accommodations for people with disabilities. If you require accommodation, please notify the hiring manager and we will work with you to mutually address your needs.
Please email us your resume and cover letter to pierre@rideausportscentre.com. We thank everyone that applies and will be reaching out to only those successful selected for an interview.
Position: Host & Bussers
Location: The Bridge Public House, 1 Donald St, Ottawa, ON K1K 4E6
Category: Full-Time / Part-Time Employment
The Bridge Public House is looking to add to its team with Hosts and Bussers in a high-energy and fast-paced environment. This position is a key member of our team who has a “can-do” attitude and thrives in a busy environment.
Duties & Responsibilities:
- Clear tables of dishware and napkins after meals and return them to the kitchen.
- Prepare coffee, tea, and ice water for customers.
- Keep floors and chairs near dining tables clean by sweeping and mopping.
- Maintain appropriate stock levels of glassware, silverware, and dishware.
- Clean, sanitize, and reset tables after meals.
- Refill salt, pepper, and other condiments at tables
- Assist servers with food delivery.
- Keep designated service stations clean and well stocked.
Minimum Requirement:
- High school diploma preferred.
- Restaurant experience preferred.
- One (1) year experience preferred.
- Excellent written & verbal communication.
Skills/Abilities:
- Ability to perform basic mathematical calculations, including adding, subtracting, multiplying, and dividing.
- Demonstrated ability to work well in a team environment.
- Ability to obtain and maintain a food handler certification card.
- Excellent interpersonal and customer service skills
- Ability to lift and move up to 50 pounds.
- In-depth knowledge of food sanitation and safety policies
- Strong attention to detail
- High energy levels
- Ability to work in a team.
The Bridge Public House, and Rideau Sports Centre are inclusive employers in every way and are committed to providing accommodations for people with disabilities. If you require accommodation, please notify the hiring manager and we will work with you to mutually address your needs.
We thank everyone that applies and will be reaching out to only those successfully selected for an interview.
Position: Server
Location: The Bridge Public House, 1 Donald St, Ottawa, ON K1K 4E6
Category: Part-Time Employment
The Bridge Public House is looking to add to its front-of-house staff with Servers in a high-energy and fast-paced environment. This position is a key member of our front-of-house team who has a “can-do” attitude and thrives in a busy environment. They also ensure the timely delivery of food and beverages by checking on their tables periodically throughout the service time.
Duties & Responsibilities:
- Greeting customers upon arrival at the restaurant
- Prepare restaurant tables with special attention to sanitation and order.
- Transmits orders to the bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
- Engage with customers in a friendly manner.
- Knowledge of the menu, with the ability to make suggestions.
- Ensure tables are enjoying their meals and take action to correct any problems.
- Providing suggestions for food or drink choices to diners
- Taking feedback from diners
- Cleaning tables and preparing spaces for future diners
- Memorizing the food menu and wine list as well as any nightly specials
- Answer questions or make recommendations for complementary products. · Collaborate with other restaurant servers and kitchen/bar staff.
- Deal with complaints or problems with a positive attitude.
- Issue bills and accept payment.
- Help food preparation staff when necessary.
- Take direction and follow through with suggestions.
Minimum Requirement:
- High school diploma.
- Strong customer service experience.
- (1) year of restaurant service experience.
- Smart Serve Certification (if serving alcoholic beverages).
Skills/Abilities:
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally always.
- Strong work ethic and positive team attitude.
- Hands-on experience in cashier duties
- Attention to cleanliness and safety.
- Excellent people skills with a friendly attitude
- Responsible and trustworthy
- Able to work well under pressure in a team environment.
- Able to perform high-quality work while unsupervised.
- Able to operate a point-of-sale system.
- Able to problem solve during stressful situations.
- Able to multi-task
The Bridge Public House, and Rideau Sports Centre, are inclusive employers in every way and are committed to providing accommodations for people with disabilities. If you require accommodation, please notify the hiring manager and we will work with you to mutually address your needs.
We thank everyone who applies and will be reaching out to only those successfully selected for an interview
If you don’t see an open position that is right for you, we still want to hear from you. Please email your resume to hiring@rideausportscentre.com
